Job Description
Description
:
Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem solve and ensure an accurate, efficient and smooth sales process.
Main Duties / Responsibilities
Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolutionAchieve sales targets pre-determined by managementCommunicate regularly with membersAchieve / exceed set productivity and quality standardsAdhere to regulatory targets within our territorial limitsSell with integrity and treat customers fairlyInterface effectively with internal colleagues, the client management team, the medi...