Job Description
Key Responsibilities:
Answer all incoming calls promptly, courteously, and professionally.
Handle internal and external calls and direct them to the appropriate departments or extensions.
Take and relay messages accurately and ensure timely delivery.
Provide information to guests regarding hotel services, facilities, and local attractions.
Handle wake-up call requests and ensure they are delivered on time.
Log and report any phone system faults or issues to the IT or maintenance team.
Maintain updated directory of hotel staff and departments.
Assist in emergency situations by following the hotel’s communication procedures.
Uphold confidentiality of all guest and staff information.
Support Front Office operations when required.
Qualifications
Previous experien...