Telephone Operator

Join to apply for the Telephone Operator role at Mandarin Oriental .

Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team.

Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries, processing requests, transferring calls efficiently, ensuring accurate message taking, and providing exceptional service to enhance guest satisfaction. The Telephone Operator reports to the Telecommunications Manager.

• Provide guidance to colleagues within the assigned shift, overseeing efficient operations of the Telephone Department.
• Answer phone calls promptly, observe telephone etiquette, maintain a positive attitude, and be knowledgeable of the NEC UA PBX, functions and features.
• Attend to guest requests promptly and articulate respon...