💼 Full-Time Position

Telephony Developer

🏢
Tata Consultancy Services
📍 Taguig, National Capital Region, Philippines
📍
Location
Taguig, Philippines
📅
Posted
May 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Telephony Developer

Role Overview:

Responsible for developing and supporting telephony solutions for contact center operations, ensuring smooth call flows and an optimal customer experience.

Key Responsibilities:

  • Develop and maintain call flow scripts (IVR / voice solutions)
  • Provide technical support for telephony changes and enhancements
  • Collaborate with stakeholders to improve customer journey and call experience
  • Support API integrations and system connectivity
  • Assist in planning and optimizing communication workflows
  • Troubleshoot and resolve telephony and contact center issues

Requirements:

  • Experience in software development (2+ years for junior, higher for mid/senior roles)
  • Knowledge of programming languages such as Java, VoiceXML (VXML), PHP, SQL
  • Familiarity with HTML, JavaScript...