Job Description
Duties & Responsibilities
- To resolve all queries and enquiries in an effective and efficient manner on a daily basis to ensure overall customer satisfaction.
- To accurately process and capture all sales orders before cut-off times, to ensure customers are satisfied at all times.
- To effectively communicate with customers and other departments to provide ongoing feedback, to minimise complaints and improve customer satisfaction.
- To ensure that all administration and reports are actioned in accordance with the role requirements and SOP on a daily basis.
- To build effective working relationships with customers to improve NPS and CES and support the sustainability of customers.
- Ensure effective communication of relevant information to all stakeholders to support effective decision-making for the business.
Desired Experience & Qualification
Critical job requirements:
Qualificat...