Job Description
Job Title
Telesales & Customer Service Advisor
Reports to: Office Manager
Depot: LWC Manchester
Overview
Complete a daily outbound diary, build relationships with customers, retain existing accounts, report technical faults, upsell products, and introduce new lines. Handle a high volume of incoming calls, including complaints, queries, and orders; contact potential customers, process orders, and arrange deliveries.
Main Duties
- Ensure high standards of customer service, taking and inputting orders efficiently and accurately.
- Convert incoming calls to planned outbound calls.
- Maintain a clear and personable telephone manner.
- Take ownership of solving customer issues through proactive service.
- Promote the sale of LWC Drinks own brand products.
- Maintain strong relationships with account managers, assisting in acquiring new business and their administration needs.
- Build rel...