Job Description
Telesales Executive
We are currently seeking a Telesales Executive to join DHL eCommerce in Malaysia!
Essential Duties and Responsibilities
Customer Management
- Act as customers’ main contact, responding and attending to their sales and post‑sales requirements
- Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
- Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved
- Provide customer‑oriented service at all times relating to specific sales issues
- Liaise closely with sales channels and other departments to ensure that a full cost‑effective service is maintained
Sales Process Management
- Formulate personal sales plan that incorporate...