Job Description
About the job QA Specialist - Telesales (Metro Manila)
We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
• Assess and rate inbound and outbound sales calls according to company quality standards.
• Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
• Provide concise feedback with advisable reply and valuable action plan.
• Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements:
• Ba...