Job Description
What the role is
You will be deployed on a 42 hours 5-day rostered shift (weekends may be included). The daily operating hours (except public holidays) for ServiceSG Centre are 9.00am to 6.00pm.
What you will be working on- Provide information, attend to queries, and perform transactions based on a defined set of FAQs and SOPs from a variety of topics including government schemes, financial assistance, application procedures etc. within service standards. This includes routine activities and single transactions as per customer’s request.
- Provide admin support in all aspects of the ServiceSG Centre operations.
- Responsible for collection of forms, answer calls and enquiry, divert of calls and updating of statistics.
- Handle transactions from different government agencies and ensure that statistics are captured after every transaction.
- Assist customers with troubleshooting and resolving general issues with digital gove...