Job Description
WHAT WE HAVE TO OFFER:
The Client Services Advisor will report to the Client Services Coordinator, and collaborate with Client Care team, and retail to offer the best-in-class experience to our clients. This role will be cross functional with after-care and retail. This role is located in Campo Belo, São Paulo and it is a temporary contract for 6 months with possibility of renewal. YOUR RESPONSIBILTIES: Deliver superior, personalized service to address client inquiries via all available channels. Achieve SLAs for customer-related contacts and troubleshoot customer facing issues in a timely manner. Provide qualitative and quantitative feedback to internal teams. Foster customer relationships and deliver a positive experience across all omni-channel activities. Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience. Manage sales orders on a daily basis; partner with the fulfilment warehouse and carrier services on p...
The Client Services Advisor will report to the Client Services Coordinator, and collaborate with Client Care team, and retail to offer the best-in-class experience to our clients. This role will be cross functional with after-care and retail. This role is located in Campo Belo, São Paulo and it is a temporary contract for 6 months with possibility of renewal. YOUR RESPONSIBILTIES: Deliver superior, personalized service to address client inquiries via all available channels. Achieve SLAs for customer-related contacts and troubleshoot customer facing issues in a timely manner. Provide qualitative and quantitative feedback to internal teams. Foster customer relationships and deliver a positive experience across all omni-channel activities. Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience. Manage sales orders on a daily basis; partner with the fulfilment warehouse and carrier services on p...