Job Description
THE ROLE: CUSTOMER SERVICE REPRESENTATIVE
KEY RESPONSIBILITIES
+ Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
+ Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
+ Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise
+ Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
+ Assist with customer and item data setup
+ Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
+ Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as...
KEY RESPONSIBILITIES
+ Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
+ Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
+ Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise
+ Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
+ Assist with customer and item data setup
+ Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
+ Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as...