Job Description
About the Role
We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.
Key Responsibilities:
Act as the first point of contact for customers via phone, email, and in person.
Resolve customer enquiries and complaints efficiently and professionally.
Provide accurate information on housing, repairs, and related services
Log and manage repair requests and liaise with contractors to schedule work
Support tenancy and allocations processes, including applications and enquiries
Maintain accurate records and update internal systems
Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
Promote online services and assist customers with digital access
Essential Requirements:
✅ Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another...
We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.
Key Responsibilities:
Act as the first point of contact for customers via phone, email, and in person.
Resolve customer enquiries and complaints efficiently and professionally.
Provide accurate information on housing, repairs, and related services
Log and manage repair requests and liaise with contractors to schedule work
Support tenancy and allocations processes, including applications and enquiries
Maintain accurate records and update internal systems
Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
Promote online services and assist customers with digital access
Essential Requirements:
✅ Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another...