Job Description
Optimi is looking for a motivated and adaptable Retentions Consultant to join our fast-paced Sales division on a temporary basis. The ideal candidate must have strong sales and retention skills, thrive in a high-pressure environment, and be passionate about customer engagement and service excellence.
Requirements
- Grade 12
- Sales/Marketing qualification (advantageous)
- Minimum 3 years in a sales-related role
- Proficient in MS Office
- Fluent in English (written and verbal
- Fluent in Afrikaans (advantageous)
Duties
- Lead retention campaigns and upsell efforts.
- Professionally manage cancellation requests.
- Build lasting client relationships to enhance loyalty.
- Promote additional services and products to existing clients.
- Convert leads efficiently and meet monthly sales targets.
- Conduct outbound campaigns (fin awaiting, debicheck...