Job Description
Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so.
Responsibilities
- Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable.
- Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure.
- Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements.
- Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies.
- Improve income recovery through early engagement, tracing tools, legal action and external partners.
- Reduce debt created at tenancy end by working proactively with Housing teams. ...