Job Description
The Head of O2C leads the team managing the entire Order-to-Cash cycle — from billing through cash application to collections and receivables integrity — across ZALORA’s Asian entities (Malaysia, Indonesia, Philippines and cluster) and Iconic.
Reporting to the Group Controller and based in Kuala Lumpur, the role is accountable for the working-capital outcomes of the function and for leading it through a significant efficiency and automation transformation.
This is a hands-on leadership role for someone who can both run a disciplined month-end and rebuild the process and systems beneath it.
The role is accountable for delivering measurable O2C outcomes, including: Collections & working capital — drive DSO down to target, keep aged receivables over 90 days below a defined ceiling, and improve collection-forecast accuracy.
Billing — accurate, timely invoicing across all entities, moving from manual, decentralised...