Job Description
Senior Software Support Engineer
Up to £55,000 per annum plus bonus
Milton Keynes, 4 days a week on site
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
Own complex 3rd line software incidents end-to-end.
Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
Mentor 2nd line colleagues upskill and improve the wider support function over time.
Experienced required for the Senior Software Support Engineer:
Experience within a 3rd line...
Up to £55,000 per annum plus bonus
Milton Keynes, 4 days a week on site
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
Own complex 3rd line software incidents end-to-end.
Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
Mentor 2nd line colleagues upskill and improve the wider support function over time.
Experienced required for the Senior Software Support Engineer:
Experience within a 3rd line...