Job Description
About the Role
Please note this is a 24‑month contract which will include night shifts, with overtime pay provided. This is an entry/junior level position.
You must hold Malaysian citizenship to be considered.
- Provide high‑quality technical support and customer service to Esri end users through effective communication (via phone, e‑mail, and chat) and efficient troubleshooting.
- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies.
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
- Maintain comprehensive case documentation in customer relationship management (CRM) system.
- As a subject matter expert, author and tech edit knowledge articles available to internal and external users.
- Identify issues and log defects for software improvements.