Job Description
Job Description
A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.
Key Responsibilities:
• Answer and resolve incoming technical support calls with professionalism and efficiency
• Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)
• Handle escalation points as necessary
• Utilize downtime to perform provisioning tasks—prior provisioning experience is a plus but not required
• Maintain clear communication with the team and document interactions appropriately
Adapt to overnight work schedules and demonstrate reliability in un...
A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.
Key Responsibilities:
• Answer and resolve incoming technical support calls with professionalism and efficiency
• Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)
• Handle escalation points as necessary
• Utilize downtime to perform provisioning tasks—prior provisioning experience is a plus but not required
• Maintain clear communication with the team and document interactions appropriately
Adapt to overnight work schedules and demonstrate reliability in un...