Job Description
Join us on our exciting journey!
We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life!
Functions:
Identify requests being provided by end users.
Categorize and record reported queries and provide solutions
Support problem identification
Process user account creation, modification, and deactivation.
Perform identity verification and entitlement validation prior to executing requests.
Maintain and update user access across systems such as directory services, applications, and client platforms.
Ensure all access provisioning complies with least privilege principles and client security requirements.
Escalate, if needed, unresolved problems to a higher level of support
Managing one or more cust...