Job Description
Responsibilities include:
- Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
- Logging all calls, time spent, and activity inside the ticketing system.
- Reset passwords/PINs for users in Active Directory, Office 365, 3CX, and other applications.
- Research and troubleshoot error messages users receive from applications.
- Install or fix Windows driver issues for various devices.
- Installing and configuring printer drives in Windows for users.
- Install and uninstall applications for Windows and Mac users
- Recognizing and escalating more difficult problems to Tier 2 support
Desired experience:
Candidates must have at least 1 year of continuous BPO experience in:
- using, configuring, and troubleshooting Microsoft Office 365 apps suite
- resolving pro...