Job Description
MANTECH seeks a motivated, career and customer-oriented **Tier-1 Service Desk Specialist/Analyst** to join our team in **Altadena, CA.**
The Tier-1 Service Desk Specialist/Analyst will leverage their technical background and customer service skills to provide IT support in a heterogeneous environment, to include Windows, Mac, and Linux platforms. You will help resolve a broad range of technical issues for computer and mobile hardware, software, and network systems while ensuring excellent problem ownership and customer satisfaction.
**Responsibilities include but are not limited to:**
+ Providing basic application and hardware support to Service Desk callers, including answering calls and creating or maintaining incident tickets within ServiceNow.
+ Resolving technical issues in support of user computer hardware, mobile devices, software, and network-related systems.
+ Verifying device functionality and service availability while providing callers wi...
The Tier-1 Service Desk Specialist/Analyst will leverage their technical background and customer service skills to provide IT support in a heterogeneous environment, to include Windows, Mac, and Linux platforms. You will help resolve a broad range of technical issues for computer and mobile hardware, software, and network systems while ensuring excellent problem ownership and customer satisfaction.
**Responsibilities include but are not limited to:**
+ Providing basic application and hardware support to Service Desk callers, including answering calls and creating or maintaining incident tickets within ServiceNow.
+ Resolving technical issues in support of user computer hardware, mobile devices, software, and network-related systems.
+ Verifying device functionality and service availability while providing callers wi...