💼 Full-Time Position

Tier 1 Service Desk Technician

🏢
Sourcefit
📍 national capital region, national capital region, Philippines
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Location
national capital region, Philippines
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Posted
June 06, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Summary:

We are seeking a dedicated and customer-focused Tier 1 Service Desk Technician to join our team. This role involves providing first-line technical support by handling inbound calls, resolving issues promptly, and ensuring client satisfaction. The ideal candidate has a strong phone presence, excellent communication skills, and a proactive approach to troubleshooting and de-escalating concerns.


Job Details:

Work from Home

  • Mon - Fri 8 AM to 5 PM EST (8 PM to 5 AM PHT)

*Following US Holidays


Responsibilities:

  • Inbound Call Handling: Serve as the first point of contact for clients, prioritizing inbound calls and addressing issues promptly.
  • Troubleshooting: Diagnose and resolve technical issues within a 30-minute window before escalating to Tier 2 support.
  • Microsoft 365 Administration: Manage accounts and licensing efficiently.
  • Ticketi...