Job Description
Description We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners.
Responsibilities:
• Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process.
• Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories.
• Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety.
• Diagnose problems involving operating systems, business app...
Responsibilities:
• Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process.
• Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories.
• Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety.
• Diagnose problems involving operating systems, business app...