Job Description
Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England . This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues.
The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. This position plays a critical role in ensuring timely response and effective coordination between customers and Centrii’s technical teams.
Key Responsibilities
- Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools)
- Receive and triage incoming customer support requests
- Perform initial troubleshooting and diagnostics on repo...