Job Description
Job Description
The Remote Hands Technician will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.
* Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
* Equipment Rack and Stack
* Cable, terminate, and dress fiber or copper network cabling
* Assist customers with the dia...
The Remote Hands Technician will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.
* Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
* Equipment Rack and Stack
* Cable, terminate, and dress fiber or copper network cabling
* Assist customers with the dia...