Job Description
**Overview**
Tier 2 Helpdesk Technician (EITAAS-2026-24727):
Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users. They will support a newly awarded contract providing the initial set up and operational expansion of the Wave 1 Enterprise Service Desk, Unified Endpoint Management, and Enterprise Support Services.
**Responsibilities**
Essential functions will include:
+ Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers.
+ Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
+ Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
+ Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecom...
Tier 2 Helpdesk Technician (EITAAS-2026-24727):
Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users. They will support a newly awarded contract providing the initial set up and operational expansion of the Wave 1 Enterprise Service Desk, Unified Endpoint Management, and Enterprise Support Services.
**Responsibilities**
Essential functions will include:
+ Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers.
+ Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
+ Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
+ Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecom...