Job Description
Key Responsibilities
End User Support
+ Provide Tier 1–2 technical support for Windows 10/11 desktops and laptops
+ Support Microsoft Office 365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.)
+ Troubleshoot hardware issues including desktops, laptops, monitors, peripherals, and mobile devices
+ Perform hardware/software installations, upgrades, and replacements
Identity & Access Management
+ Create, modify, and disable user accounts in Active Directory and Azure AD
+ Manage password resets, group memberships, and access permissions
+ Support MFA and VPN-related access issues
Ticketing & Incident Management
+ Log, track, and resolve incidents and service requests using ServiceNow
+ Prioritize tickets according to SLA and business impact
+ Escalate unresolved or complex issues to Tier 3 or appropriate IT teams
+ Document resolutions, troubleshooting s...
End User Support
+ Provide Tier 1–2 technical support for Windows 10/11 desktops and laptops
+ Support Microsoft Office 365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.)
+ Troubleshoot hardware issues including desktops, laptops, monitors, peripherals, and mobile devices
+ Perform hardware/software installations, upgrades, and replacements
Identity & Access Management
+ Create, modify, and disable user accounts in Active Directory and Azure AD
+ Manage password resets, group memberships, and access permissions
+ Support MFA and VPN-related access issues
Ticketing & Incident Management
+ Log, track, and resolve incidents and service requests using ServiceNow
+ Prioritize tickets according to SLA and business impact
+ Escalate unresolved or complex issues to Tier 3 or appropriate IT teams
+ Document resolutions, troubleshooting s...