Job Description
Are you a problem-solver with a passion for networking and VoIP technologies? Join our growing global team in Bacolod as a Tier 2 Support Engineer. In this role, you’ll have the opportunity to work in a supportive and innovative environment, gain hands‑on experience with advanced networking and VoIP technologies, and unlock growth‑potential into advanced support tiers. Enjoy a supportive, hands‑on team while contributing to a global company that values excellence and teamwork.
Work Locations
This position will be hybrid based out of our office in Bacolod City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company.
Hours
Night Shift - 9pm to 6am local. (9am to 6pm Eastern US business hours.)
What You Will Do
- Resolve Priority 2 (high priority/urgent) tickets efficiently, following troubleshooting guidelines and criti...