Job Description
Tier 2 Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area.
Roles and Responsibilities
- Provide hardware and software support for Windows desktops and laptops
- Configure, test and install printers, scanners, network copier/printers
- Use computer images to install and configure laptops and PCs
- Ensure latest approved BIOS and patches are applied to PCs and laptops
- Support users with file shares and permissions issues
- Track, log and report each service request
- Additional duties as assigned
Requirements
Skills & Experience
- 2+ years of Windows Support experience
- 6 months experience with a vocational technical school certifica...