Job Description
Job Purpose:
Becrypt are seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.
Key Responsibilities:
* Accurately log tickets in Becrypt’s ticketing system
* Ensure that a high level of customer service and support is provided in line with agreed SLAs
* Provide assistance and support to colleagues in IT related matters
* Provide proactive and preventative maintenance solutions and technical advice to reduce recurring incidents
* Escalate problems where necessary to management or third-party suppliers
* Unde...
Becrypt are seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.
Key Responsibilities:
* Accurately log tickets in Becrypt’s ticketing system
* Ensure that a high level of customer service and support is provided in line with agreed SLAs
* Provide assistance and support to colleagues in IT related matters
* Provide proactive and preventative maintenance solutions and technical advice to reduce recurring incidents
* Escalate problems where necessary to management or third-party suppliers
* Unde...