Job Description
Overview
GovCIO is hiring a Tier 3 End User Support Team Lead to support the USFK USACIAS-P program in the Republic of Korea (South Korea). This position will be located at USAG Humphreys, Pyeongtaek, Korea, and will be a fully onsite position.
Responsibilities
Oversees a high-level technical support team responsible for resolving complex, escalated end-user issues in demanding DoD and military environments. This role focuses on leading advanced troubleshooting, hardware/software support, remote assistance, and user training for mission-critical systems, including classified coalition networks. The lead ensures rapid resolution of Tier 3 incidents, maintains high customer satisfaction, drives process improvements, and coordinates with other technical teams to minimize downtime and support operational readiness for U.S. and partner forces.
Lead, mentor, and supervise the Tier 3 End User Support team in handling escalated technical issues and ...