💼 Full-Time Position

Tier 3 Escalations Engineer (MSP)

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Ibex Staffing Solutions
📍 pasig city, national capital region, Philippines
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Location
pasig city, Philippines
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Posted
May 26, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Details


  • Role: Tier 3 Escalations Engineer
  • Location: Remote
  • Type of Engagement: Long term Contract (Full- time) Schedule: US Timezone - EST


Who are we?


IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.


About the role


The Tier 3 Escalations Engineer serves as the highest level of technical support within the Managed Service Provider (MSP) environment. This role is responsible for resolving complex, high-impact technical issues escalated from Tier 1 and Tier 2 teams, ensuring minimal downtime for clients and maintaining service quality across all supported environments.



This position requires deep technical expertise across infrastructu...