Job Description
We are looking for a senior-level IT Support Specialist to support a U.S.-based IT services environment. This role is ideal for a highly technical, client-facing professional with strong MSP readiness, excellent English communication, and the ability to troubleshoot complex issues across cloud, network, security, and server environments.
Duties / Task to perform
- Provide advanced Level 3 technical troubleshooting for client environments.
- Support and administer Office 365, Google Workspace, and AWS environments.
- Troubleshoot Windows, Linux, macOS, and Windows Server issues.
- Manage networking issues, including IP addressing, DNS, email filtering, and security tools.
- Support backup, firewall, virtualization, and endpoint security tools.
- Use automation and scripting to improve workflows and resolve recurring issues.
- Document troubleshooting steps, resolutions, and internal processes clearly.
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