Job Description
DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Toronto. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.
Role Description
- Support end-users with efficient resolutions. Sample tasks include:
- Computer configurations and troubleshooting
- Hardware troubleshooting
- Network connectivity issues
- Video conferencing system troubleshooting
- User onboarding and offboarding
- Cloud services account creation and configuration
- Password resetsConfiguring user permissions
- Ensure high quality of support
- Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud s...