Job Description
About the job TIM Engineer / Desktop Support Engineer
Roles and responsibilities:
Build and configure laptops as per standard specifications;
Troubleshoot application and OS issues faced by employees of the Respondent;
Take actions as advised by the Manager related to IT policies;
Update Antivirus and windows patches;
Communicate with employees regarding the update on Service requests/Allocation of
Laptops;
Allocate/deallocate Assets in CMDB;
Ensure All Laptops/desktops working properly;
responding to service issues on time
Respond to user tickets regarding hardware, software install /manage end-user IT
equipment;
Send/ship IT hardware to users
Set up computers/endpoints and install software for various applications and programs.
Provide Technical support across the company (this may be in person or over the
phone/remote) regarding any operating system issues.
Ke...