Job Description
On behalf of Tipalti , SD Solutions is looking for a talented Technical Support Team Lead to step onto a fintech unicorn rocketship!
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
As a Technical Support Team Lead , you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you’ll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to the Engineering Support Manager/Senior Manager, you will serve as a vital bridge between our engineering teams, customers, and leadership, with primary coverage across the US/LATAM time zones.
Responsibilities
- Mentor and support your team members, providing guidance on complex technical issues and designing onboarding processes for new hires. You&...