Job Description
Who are we looking for?
We’re in search of experienced Online Assistants to join our growing Hotel Reservation Team. If you have strong written communication skills, a customer‑first mindset, and experience in chat or email support, this is your opportunity to grow your career in a professional and supportive environment.
What will you be doing?
- Assisting customers via chat and email with hotel bookings, confirmations, cancellations, and inquiries
- Providing accurate and timely information about room availability, pricing, and hotel policies
- Ensuring each interaction meets our high customer service standards
- Updating customer records and reservation details in the internal system
- Following internal guidelines to maintain quality and compliance
Do you qualify?
- Completed High School (K–12 or Old Curriculum)
- At least 6 months of BPO or customer service experience ...