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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
Project Delivery & Administration
- Fulfil all project requirements and ensure compliance with contractual specifications for the assigned tour programme(s).
- Prepare and maintain necessary admin documentation, SOPs and operational records.
Bookings, Registration & Guest Flow
- Oversee bookings, registrations, waitlists and enquires, ensuring that pre-tour processes are seamless, clear and efficient.
- Support frontline staff in managing guest expectations.
Manpower Planning & Team Management
- Manage and schedule all manpower required for the tours, including customer service staff and tour guides.
- Monitor performance standards and support staff development through coaching and regular check-ins.
Operations, Logistics & Coaches
- Oversee coach deployment and routing in coordination with the appointed transport operator ...