Job Description
Trade Desk Associate
Cboe FX is seeking a highly motivated Trade Desk Associate to join its global FX operations team, based in Singapore. As a core member of our follow‑the‑sun service desk, you will play a critical role in supporting a 24x5 low‑latency FX trading platform used by leading global banks, buy‑side firms, corporates, and liquidity providers — with direct ownership of the Asia trading session, integrating closely with the London and US teams.
Responsibilities- Serve as the first point of contact for inbound client enquiries via phone and email during the Asia trading session, providing level one real‑time support across trading, connectivity, and market data.
- Troubleshoot and resolve client issues related to APIs (e.g., FIX, ITCH), trading behaviour, and platform functionality with speed and accuracy.
- Clearly document issues, actions taken, and outcomes to support internal tracking and transparent client communication.