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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Responsibilities
- Ensure Team Members are fully competent
- Draft & ensure SOPs are current
- Drive resolution of exceptions with OCM / management
- Perform test checks on quality of operations
- Lead and ensure completion of daily activities are timely.
- Audit compliance and co-operation
- Implement improvement initiatives
- Accountable for top quality exception management
- Encourage, participate & lead L&D sessions
- Identify and facilitate development of training Champions/SME in team. People morale & discipline.
- Foster communication and teamwork
Required qualifications, skills and capabilities
- 4+ years experience in Financial Sector industry
- Meticulous attention to detail
- Ability to work in a deadline driven environment
- Client focused
- Uses initiative and readily questions
- Strong analytical skil...