Job Description
What You’ll Be Doing
Leading the Sales Desk
- Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities
- Drive the implementation of the store’s sales plan, aligning the team to deliver against key sales and margin targets
- Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support
- Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders
- The contracted hours for this role are 37.5 per week, working 5 days out of 7.
Driving Commercial Success
- Lead the team to meet store profitability and margin targets through sound commercial decisions
- Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals
- Understand and respo...