Job Description
We are looking for an enthusiastic, tech-savvy, and customer-oriented Graduate Trainee / Entry-Level Support Engineer to join our Global IT Support team. In this role, you will be the first point of contact for OSTTRA Group employees experiencing technical issues. You will receive hands-on training to troubleshoot modern workplace technologies, manage IT infrastructure, and deliver world-class technical support.
Key Responsibilities
As a trainee, you will be mentored to handle the following:
- Omnichannel Support: Provide initial IT support via phone, email, chat, and in-person. Learn to manage support tickets through our Self-Service Portal.
- Troubleshooting: Assist in diagnosing and resolving basic technical issues related to laptops, productivity suites, and business applications.
- SLA & Queue Management: Learn to prioritize tasks and resolve user queries within agreed Service Level Agreement (SLA) timeframes.
- Escala...