Job Description
About the Role
:● The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Will be promoted to RPA Developer based on performance after 1 year.
Job Responsibilities:
● Support, monitor and manage bots and automated processes in Blue Prism
● Develop RPA solutions using Blue prism
● Monitor performance of robots to identify opportunities for improvement
● Perform root cause analysis and apply permanent fix
● Support and resolve incidents within the service target agreed with the Business
● Ensure all incidents are managed end-to-end
● Conduct second-level support
● Support the preparation of KPIs to report on Service Delivery performance
● Liaise with country teams on control related queries
● Support different countries to con...