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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Design and sustain training programs aimed at enhancing service delivery.
- Evaluate and oversee training sessions to ensure they meet quality and effectiveness standards.
- Review performance metrics to pinpoint areas needing improvement.
- Revise training materials according to operational demands.
- Maintain compliance with quality standards and client specifications.
- Leverage technology to optimize training processes and track performance.
- Provide feedback and suggestions to elevate customer satisfaction.
Qualifications
- At least 2 year-experience in developing and implementing training & quality assurance programs in a call center environment
- Excellent communication and coaching skills.
- Familiarity with BPO processes and client expectations.
- Proficiency in using training management systems and tools.
- Amenable to work in Quezon City.