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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Develop and schedule training assessments to identify training needs.
- Create and deliver engaging training materials and resources for call center associates.
- Conduct employee surveys and interviews to evaluate current training practices and performance.
- Coordinate with vendors to utilize instructional technology and improve training delivery.
- Implement and manage employee onboarding and product knowledge tests.
- Analyze performance metrics to assess the effectiveness of training programs.
- Create and maintain comprehensive training documentation and schedules.
- Conduct training sessions to ensure team alignment with quality and performance standards.
Qualifications
- At least 3 years of experience in the training field, preferably in an eCommerce environment.
- Familiar with Training Needs Analysis (TNA) and product knowledge assessments.
- Strong ba...