Job Description
About The Role
As a Trainer, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives. Your responsibilities will include:
+ Conduct engaging classroom and virtual training sessions for new hires.
+ Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.
+ Design learning experiences aligned with business objectives.
+ Ensure new hires undergo communication training courses.
+ Maintain updated records of training curriculums and materials.
+ Identify individual and team skills gaps.
+ Provide assistance during the nesting period.
+ Understand metrics and their impact on performance.
About You
+ Bachelor's degree or equivalent.
+ Capable of delivering back-to-back classes.
+ Basic knowledge of adult learning pr...
As a Trainer, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives. Your responsibilities will include:
+ Conduct engaging classroom and virtual training sessions for new hires.
+ Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.
+ Design learning experiences aligned with business objectives.
+ Ensure new hires undergo communication training courses.
+ Maintain updated records of training curriculums and materials.
+ Identify individual and team skills gaps.
+ Provide assistance during the nesting period.
+ Understand metrics and their impact on performance.
About You
+ Bachelor's degree or equivalent.
+ Capable of delivering back-to-back classes.
+ Basic knowledge of adult learning pr...