Job Description
Train new agents and collaborate on training initiatives to enhance performance.
Your Role
Key responsibilities include:
- Conduct engaging classroom and virtual training sessions for new hires.
- Utilize diverse learning methodologies to drive impactful learning.
- Design learning experiences aligned with business objectives.
- Ensure new hires undergo communication training courses.
- Maintain updated records of training curricula and materials.
- Identify individual and team skills gaps.
- Assist during the nesting period.
- Understand metrics and their impact on performance.
About You
The ideal candidate will have:
- Bachelor's Degree or equivalent.
- Capability to deliver back-to-back classes.
- Basic knowledge of adult learning principles.
- Demonstrated ability in independent facilitation and training principles...