Job Description
Overview
We are looking for a Trainer to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
- Bachelor's Degree or equivalent experience in a call centre or business-related field (e.g. management, sales or tourism).
- Proficiency in Malay and English (spoken and written).
- Minimum of 2 years training experience in a BPO setting.
- Working experience with a premium account with either B2C or B2B is preferred.
- Knowledge on instructional design is an advantage.
- Usage of MS Office and typing speed of 30 WPM.
Responsibilities
- Facilitate a new hire class during pre-process and process training.
- Facilitate necessary or required annual upskilling or refreshers with ex...