Job Description
Position Responsibilities
Primary Roles:
- Conduct regular outlet visitations to observe daily operations, provide on-the-job training to retail staff (baristas), assess skills and service standards, and give immediate, constructive feedback to enhance operational efficiency, product quality, and customer experience.
- Perform Training Needs Analysis (TNA) based on insights from outlet visitation reports, identify training gaps, and coordinate with District Managers to implement targeted, ...