Job Description
Qualifications
Requirements:
- Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism)
- Minimum of 2 years Training Experience in a BPO setting
- Working experience with a premium account with either B2C or B2B is preferred.
- Knowledge on connected cars applications or any car-related process or CRM is an advantage.
- Knowledge on instructional design is an advantage.
- Usage of MS Office
- Typing speed: 30 wpm
- Language level
- C2 Level in English Proficiency on both verbal and written communication
- C2 English + Mandarin is an advantage.
- C2 English + Bahasa is an advantage.
Responsibilities
Responsibilities:
- Facilitate a new hire class during pre-process and process training
- Facilitate necessary or required annual upskilling or re...